HOW TO CLAIM

Follow these easy steps and get your claim settled fast and efficiently.

Please refer to your Policy schedule/documentation for your specific assist number and all relevant information.

 

1.  NOTIFY US

Simply contact us at 012 543 2643 and notify us of your intention to claim within 30 days after the event and a dedicated claims specialist will guide you through the process. Alternatively, you may send us an e-mail to: admin@jbmbrokers.co.za and we will send you the necessary claim forms to complete.

 

2. NOTIFY THE POLICE

Notify the police, where applicable, and they will log the incident and give you a police reference (case number), which we’ll need to process your claim.

 

3. SUBMIT YOUR DOCUMENTS

You’ll need to submit all the required claims documents and supporting documents to us. To help you, a dedicated claims specialist will guide you through the process and let you know of any excess premiums payable. Documents include:

• Completed claim form
• Damage report (if applicable)
• A copy of your South African identity document
• A description of the incident
• The police reference (case number)
• A copy of your South African driver’s license, or a valid SADC license (in the case of a motor accident)
• Quotation for the loss, repair (if applicable)

 

4. YOU’RE DONE

We’ll contact you as soon as we can to notify you of the outcome of your claim.

 

Alternatively, please see contact details below for emergency assist.

• Santam: 0860 505 911
• Indequity: 0861 000 234
• SIS Mutual & Federal Risk Financing: 0860 747 247
• Hollard Assist: 0860 123 3279
• Alexander Forbes: 0860 911 000
• Momentum Assist: 086 078 4767
• Discovery Insure: 0860 999 911
• Thatch Risk: 0860 444 483 (Should this number be out of order, please contact the backup number: 083 289 8520)